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I thought Orkin only serviced residential
customers. When did you start work in the commercial area?
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The fact is, Orkin is one of the largest providers of commercial pest control services
in the U.S. While Orkin formally announced the formation of our Commercial
Division in 1996, Orkin has been servicing businesses since its inception in 1901.
Every one of Orkin's more than 400 branches are trained and equipped to handle pest
problems in commercial establishments.
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What should I look for in a pest management
provider?
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While there are hundreds of pest management professionals to choose from, they are
not all the same. It is important to do some homework to ensure that the pest control
provider you choose can handle your pest problem. Start by asking the following
questions:
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1.
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Does the company have a good reputation?
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2.
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Do they specialize in commercial pest control?
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3.
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Are they knowledgeable about my business and the unique challenges we face regarding
pest control?
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4.
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Do they have a thorough training program?
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5.
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Do they guarantee their work?
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6.
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Are they financially sound so they can back up their guarantee?
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7.
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Are they licensed?
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8.
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Are their employees security screened?
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9.
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Are they knowledgeable about the regulatory issues in my business pertaining to
pest control, sanitation and related issues?
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My current provider has been spraying my
facility for a pest problem, but the bugs keep coming back. What's the problem?
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Effective pest control involves much more than just applying pesticide. To combat
any pest problem it is critical to do a comprehensive inspection of the facility
to correctly identify the pest, locate harborage areas and to identify possible
entry points. All potential pest-entry points should be sealed. Pesticides should
be used only as needed and when targeting a specific pest species. Using pesticides
improperly may even cause pest infestations to worsen. For best results, you may
want to consult another professional pest control company to take advantage of their
knowledge and training to combat pest problems. Orkin offers free consultations.
Schedule one today.
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How does Orkin's service differ from commercial
pest management programs offered by other companies?
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Many companies offer a cookie cutter approach to pest management - applying the
same programs to every kind of business. Orkin recognizes that every industry and
every business is unique in its pest control needs, and the methods used to exclude
or eliminate pests must be customized to each environment.
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What is Integrated
Pest Management (IPM)?
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Integrated Pest Management, or IPM, calls for aggressive
sanitation and exclusion before chemical control options are considered. By using
technology like traps and surveillance techniques, IPM programs are effective and
more environmentally friendly than traditional pest management programs that rely
on pesticides only.
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What kind of training and certification do
Orkin technicians undergo?
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Orkin's Training and Certification Program is
unmatched in the industry. Each Orkin Commercial Specialist completes formal accredited
class work from Purdue University and learns to adhere to American Institute
of Baking standards and Good Manufacturing Practices. Orkin also offers hands-on
training at our 13,000 square-foot Training Center, a one-of-a-kind facility complete
with a model commercial kitchen, hotel room, hospital room and more.
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If I have a pest problem between my regularly
scheduled service call, how quickly will an Orkin technician arrive?
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With Orkin service, you'll be assigned a direct priority line to our national customer
service department. In the event of a pest sighting, we can respond to the problem
within 24 hours of your call or faster if your contract requires a faster
service call.
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How does Orkin guarantee its services?
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We're so confident in the effectiveness of our program, we offer a Triple Guarantee
unsurpassed in the business:
24-Hour Response Guarantee
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When you see a pest, you need service right away. Orkin makes it easy with a direct
priority line to our national customer service department and to your local branch,
where your request will receive a response within 24 hours.
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Satisfaction Guarantee
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If during your regularly scheduled treatments you are not completely satisfied with
the results, Orkin will retreat to your satisfaction or refund your last monthly
payment. If, after 60 days, you are dissatisfied with Orkin service and decide to
cancel, Orkin will pay the reasonable cost of an initial treatment by your choice
of pest control operators.
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Reimbursement Guarantee
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If your company is fined by a regulatory agency due solely to a pest infestation,
Orkin will reimburse you for any fines paid, not to exceed $50,000*.
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*Your account must be current, under contract for more than 60 days, and your
business must be compliant with sanitation and structural requests as noted on Orkin
service reports.
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