About Orkin > FAQ

Are you looking for a pest management professional? The following frequently asked questions will get you started. If you still have questions about our service, request a free, on-site consultation with an Orkin Commercial Specialist today.

The fact is, Orkin is one of the largest providers of commercial pest control services in the U.S. While Orkin formally announced the formation of our Commercial Division in 1996, Orkin has been servicing businesses since its inception in 1901. Every one of Orkin's more than 400 branches are trained and equipped to handle pest problems in commercial establishments.

Effective pest control involves much more than just applying pesticide. To combat any pest problem it is critical to do a comprehensive inspection of the facility to correctly identify the pest, locate harborage areas and to identify possible entry points. All potential pest-entry points should be sealed. Pesticides should be used only as needed and when targeting a specific pest species. Using pesticides improperly may even cause pest infestations to worsen. For best results, you may want to consult another professional pest control company to take advantage of their knowledge and training to combat pest problems. Orkin offers free consultations. Schedule one today.

Many companies offer a cookie cutter approach to pest management - applying the same programs to every kind of business. Orkin recognizes that every industry and every business is unique in its pest control needs, and the methods used to exclude or eliminate pests must be customized to each environment.

In addition to an intensive training program for technicians, Orkin uses Integrated Pest Management (IPM) programs to help control pests (see "What is Integrated Pest Management (IPM)?" below). To determine the best IPM program for each facility, we use a 7-step process to map out the most effective treatment strategies.

Integrated Pest Management, or IPM, calls for aggressive sanitation and exclusion before chemical control options are considered. By using technology like traps and surveillance techniques, IPM programs are effective and more environmentally friendly than traditional pest management programs that rely on pesticides only.

Orkin's Training and Certification Program is unmatched in the industry. Each Orkin Commercial Specialist completes formal accredited class work from Purdue University and learns to adhere to American Institute of Baking standards and Good Manufacturing Practices. Orkin also offers hands-on training at our 13,000 square-foot Training Center, a one-of-a-kind facility complete with a model commercial kitchen, hotel room, hospital room and more.

With Orkin service, you'll be assigned a direct priority line to our national customer service department. In the event of a pest sighting, we can respond to the problem within 24 hours of your call or faster if your contract requires a faster service call.

We're so confident in the effectiveness of our program, we offer a Triple Guarantee unsurpassed in the business:

24-Hour Response Guarantee When you see a pest, you need service right away. Orkin makes it easy with a direct priority line to our national customer service department and to your local branch, where your request will receive a response within 24 hours. Satisfaction Guarantee If during your regularly scheduled treatments you are not completely satisfied with the results, Orkin will retreat to your satisfaction or refund your last monthly payment. If, after 60 days, you are dissatisfied with Orkin service and decide to cancel, Orkin will pay the reasonable cost of an initial treatment by your choice of pest control operators. Reimbursement Guarantee If your company is fined by a regulatory agency due solely to a pest infestation, Orkin will reimburse you for any fines paid, not to exceed $50,000*.

*Your account must be current, under contract for more than 60 days, and your business must be compliant with sanitation and structural requests as noted on Orkin service reports.

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